First adult passport

Female customer at a Post Office branch counter with a female member of counter staff smiling back

When you’re in branch ask for the Digital Check & Send service. We’ll help you complete your digital application on one of our tablets. Please check with your local branch if you need to book an appointment to complete your application there

We’ll take your photo

The photo we take will be compliant with HM Passport Office guidelines and used as part of your application

We’ll check it’s right

We’ll check your supporting documents to make they meet all the necessary requirements. We’ll submit your application electronically and send off your supporting documents to HM Passport Office by Special Delivery

You’ll receive your passport in the post

HM Passport Office will send you text messages and emails to update you on the progress of your application. You’ll receive your passport from the HM Passport Office in the post

Preparing for your application

You can use this service if:

What you need:

When will you need someone to confirm your identity?

When applying for your first passport, you’ll need to provide details of someone who can confirm your identity.

This person will be emailed and asked to confirm your identity. Please check with them before you start the application that they are happy to be contacted for confirmation.

The person confirming your identity must:

We will need their:

Error Default

Your branch results

Nearest branches to

Nearest branches to

Select services Cancel Filter branches Pay Bills and Top Up Passport Applications Licence Applications Home Office Services Identity Services DBS Services Your Finances National Lottery Cancel Filter branches

Common Digital Check & Send questions

How much does the Digital Check & Send service cost?

Our Digital Check & Send service costs £16.00. The fee includes your photo and delivery to the HM Passport Office. This is on top of the fee due to HM Passport Office.

HM Passport Office fee Post Office Check & Send fee Total
Adult standard 34-page passport £88.50 £16.00 £104.50
Adult frequent traveller 50-page passport £100.50 £16.00 £116.50
Child standard 34-page passport £57.50 £16.00 £73.50
Child frequent traveller 50-page passport £69.50 £16.00 £85.50

What do I need to complete a Digital Check & Send renewal?

What documents are required to prove a change of name?

Are you are going back to your maiden or unmarried name? Or to a previous name once used? You’ll need:

Do you want to travel in your new name shortly after getting married or forming a civil partnership? You’ll need:

Are you changing the name on a child passport? You’ll need:

  1. One piece of evidence from List A
  2. At least one piece of evidence from List B

Are you are changing the spelling of your name slightly? eg Bryan to Brian, changing the order your forenames appear in your passport, or dropping a forename? You’ll need:

Are you changing your name following gender re-assignment? You’ll need:

  1. One document from List A, and
  2. At least one document from List B

Are you changing your name for any other reason? You’ll need:

List A – please provide one document which confirms your name in current use

List B – please provide one document that shows each name change that has taken place

Can I track my Digital Check & Send application?

You can track your application using the link and reference on your Digital Check & Send receipt. Remember to keep it safe.

How can I get in touch?

Online:
Using our help & support hub By post:
FREEPOST
POST OFFICE
CUSTOMER CARE Need to contact us using Braille, audio or large print? No problem, we'll respond to you in the same format.